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Emdeon: Medicare Rejects 25%, Medicaids Up to 37%

Breaking news from Joe Conn at Modern Healthcare: Medicare and Medicaid rejections are still huge after a week of effort, according to Miriam Paramore at Emdeon.

I have to tell you how brave it is of them to state this publicly, since their customers are likely blaming them for the problem. Isn't it the clearinghouses's job to fix stuff like this?

Regular readers will know that the smoking gun lies elsewhere.  Just click on the NPI category on  the right side of the page for about three years of clues.

I would also like to point out that the 25% rejection rate is not an indication that every provider will see their Medicare check drop to 75 cents on the dollar. Instead, many will see no impact at all, while a few (that's a word I borrowed from CMS to describe NPI crosswalking problems) will get a big fat goose egg.

It's almost seven and it's Friday night. Busy week. Gotta go, folks. Keep posting your own NPI stories on our Open Thread.

HHS Denies Industry Request for NPI Extension

We posted earlier on the National Uniform Billing Committee's request for a 6-month extension to the NPI Contingency period. Their brothers and sisters in arms, the National Uniform Claims Committee, sent a similar letter, and a few days before the deadline, they seem to have gotten a response. This letter was distributed on a public listserve, so I don't believe it is confidential in any way: HHSresponsetoNUCCletter051908.pdf

We do not feel it appropriate to continue the use of contingency plans past May 23rd, as it is imperative that the industry continue its move towards compliance. There are likely to be some outlier technical and operational challenges, but we expect the industry will continue to resolve those together.

It's signed by Anthony Trenkle, Director of CMS's Office for E-Health Standards and Services. OESS is responsible for enforcing the HIPAA transactions regulations, including the NPI Final Rule. I ran into Tony at a conference last fall and he told me he reads the blog and said, "You know, you can call me if you have a concern." In fact, he encouraged me to call him when I got back to Tulsa.

I sent him a note saying that he was a busy man, and I was just a blogger, and it would probably be easier for him to reach me that for me to catch him between meetings. Guess he's been busy.

This is Going to Hurt You a Lot More Than it Hurts Me
I'll admit I had another reason for my reluctance to call. I've learned that CMS folks have a hard time saying anything that strays from a firm Company Line. Also that, even if they say something off-message in private, if I then publicize it, they tend to get taken to the woodshed, after which comes a public retraction or contradiction. Of course, as Chief of the HIPAA Police, Tony is more likely to be the guy waiting in the woodshed than the guy that gets hauled out there.

Still, my offer stands and my line is open. Tony? I think you have my number, if not, drop me a line. Otherwise, you can continue to read my advice here, or, if you want the full scoop, buy a copy of the NPI Contingency Status survey analysis, which explains how to get out of this mess we're in. (Readers, I should also point out that, via our "Buy-one, Send-one" offer, if you purchase a copy for yourself, we will send one to the government official or trading partner of your choice. Quite a deal. Why not send Tony a 100-page report to read over the weekend? Or maybe your friendly neighborhood Medicaid plan or Medicare FI?)

Back to the Letter from the Law
I'm thinking, "resolving things together" might ought to include asking your pals at Medicare to have sufficient staff available to answer the phone calls about those outlier technical and operational challenges, and getting the data entry of those handfuls of re-enrollments to happen in hours or days instead of weeks or months. But who am I to judge?

Oh, that's right. I'm a taxpayer. That makes me The Boss, right?

Handle it!

Click for details...

Open Thread: Providers Tell Your NPI Nightmares

Earlier this week, we invited providers to tell their stories, good or bad. Most of the stories I've been getting have been coming in via email and phone calls. So many, I can't keep up. It's clear that we have a serious disruption going on. CMS's note to Medicaids (NPIDailyReportGuidance.pdf) said these elements would constitute a "Status Red":

  • Claims Processing: Consistently high claims denial and suspense levels, significant claims denial/suspense backlog
  • Provider Payments: Providers not being paid timely
  • Media: Media interest and negative coverage
  • Call Center: Significantly increased provider call volumes and backlogs
  • Contingency: Added staffing, increased paper claims, interim provider payments

So, providers, my blog stats are shooting through the roof as this implementation hits the fan. That constitutes "Media Interest." I'm pretty sure our coverage of the situation would not be considered positive, so we've got "Negative coverage" in the bag, at least at the national level.  How about commenting on some of those other bullet points?

Unlike the daring civil servant I felt it necessary to protect, you might want to name the state plan, Medicare carrier or other private or government payer you are having trouble with. Facts are great, but opinions matter, too.  How do you feel about the way things are going?

I'll turn off comment moderation for the time being, so your comments will display immediately.

Just click on the Comments link below to read or post.

Emdeon Sees Medicare Rejects Up 4X, Medicaid 6X, Blues 2X

In today's Modern Healthcare Online, Joseph Conn puts some numbers up on the board from a verifiable source. Emdeon's Miriam Paramore goes on the record, saying that their Medicare claim rejections have jumped by a factor of four since last week, from a typical daily rate of 6% to 24% this week. (See Claims processors see rejections spike with NPI)

It's worth noting that even this big multiplier may understate the issue. The typical daily rejection rate will tend to include a lot of coding errors. In general, the submitter looks at them, fixes the problem, and resubmits.

Then the provider gets paid.

This extra 18% may include a lot of claims that aren't so easy to remedy under Medicare's new rules. Crosswalk errors that require the provider to submit an update to the 855 enrollment form, for instance, may take weeks or even months to be reflected in Medicare's registration database. Until then, the claim payments might just go on permanent vacation, as so many providers have reported.

Likewise, the 6-fold increase in Medicaid rejects (from an average of 4% previously to 26% on May 23) will not only include a number of hard cases, but may also include the regional impact, since each state will have different edits and different internal system challenges. The 26% average will include a lot of states that are doing better, but some that are doing far worse at getting claims through.

And I probably ought not mention that clearinghouse throughput is not quite the same as adjudication and payment. Should I?

Nor should I mention that a lot of providers bill Medicare directly, without going through a clearinghouse.

That would be depressing.

Click for details...

Medicare Grants 30-Day NPI Extension -- To Itself

Just when you thought Medicare was being a bit too hard-nosed about enforcing its idiosyncratic interpretation of the NPI Final Rule on an unprepared industry, along comes the news that they are willing to be flexible -- at least when it comes to filing their own claims. Check out this missive that just went to the secondary payers that receive Medicare electronic crossover claims:

Continue reading "Medicare Grants 30-Day NPI Extension -- To Itself" »

Medicare NPI Crosswalk Secrets Revealed...

...in just a second. First, I need to ask, Why the heck is Medicare's NPI crosswalk -- the logic it uses to match new, NPI-only incoming claims to its archaic system of provider records -- a secret?

Why is it now, almost a week after NPI-day, as claims are bouncing up and down the street, that you are here -- instead of at the CMS site -- looking for the answer?

I'm not sure, but when I heard CMS's NPI Project Lead Marlene Biggs finally spit out a sequence of data element names on an April roundtable call, I couldn't write them down fast enough. So I sent a note to a contact inside the department to see if he could share it, even if it was just off the record. It was only a month before the deadline, I said, and the transcript would probably take weeks to publish...

I received a polite, "Thank you for your note, but I cannot share this type of information until it is offically released."

So they finally did publish the transcript, and here is what Ms. Biggs had to say, starting with some important indications that you may be experiencing a crosswalk problem:

Continue reading "Medicare NPI Crosswalk Secrets Revealed..." »

Modern Healthcare Covers NPI

We've wondered why there is so little coverage of the NPI transition in the mainstream industry media. Sure, it's a little hard to wrap your brain around if you don't deal with this stuff day to day, but is it really that hard to tell the difference between Primary Identifiers vs. Secondary Identifiers vs. Primary Providers vs. Secondary Providers? Especially when you have Provider Taxonomy to break the tie?

Oh, yeah, now that I put it that way, I guess it is...

But one guy who consistently covers the HIT waterfront pretty well is Joe Conn, who writes for Modern Healthcare and American Medical News [Oops. Joe writes for Modern Healthcare, Modern Physician and Health IT Strategist, but not AMN. Our bad. - Ed.]. On NPI day, Joe logged one of the most accurate and comprehensive pieces on NPI we've seen so far.

And I'm not saying that just because he quoted me extensively. He actually got the story right. 

Click for details...

Medicaid NPI Confession: Our Throughput is Down 90%

Waiting for a bombshell? How about this one? I just got a note from a Medicaid worker at a state that asked to remain nameless with an attachment that tallies how their daily claims throughput has dropped from a healthy six-figure number to a fairly puny five-figure number. Comparing the average throughput from the last three pre-NPI days to the first three subsequent post-NPI days, the drop is over 70%. But the daily numbers decline even further from 5/23 to 5/27. Comparing the numbers from last week to yesterday puts them frighteningly close to a 90% drop.

If that sounds bad, then you definitely don't want to know about the crossovers they're getting from Medicare.

Those went from a robust five-figure number to a positively anemic three-figure number. A 99% drop. Guess they weren't ready for those NPI-only submissions from COBC.

Continue reading "Medicaid NPI Confession: Our Throughput is Down 90%" »

NPI Stories - Is the Train Running or Wrecking?

I'll use this post to aggregate some of the stories about whether the NPI is causing problems or not. Of course, some of the problems the current strategy is creating may not come to full fruition for weeks or months, but I'll update this post for the rest of the week with any stories that find their way to me. If you know of one we missed, drop me a line at martinjensen-AT-hittransition.com.

This one from the Long Island Business News gets some of the background facts wrong, but puts a very real face on the providers who are having the problems.

iHealthbeat summarizes a story from Government Health IT saying Medicare's Stewart Streimer thinks there may be some problems. They apparently missed the part where Streimer attempted to downplay the problems, but at least they got the part where he blamed contractors and, of course, the unready providers rather than laying any blame on Medicare itself, which ran the crosswalk project that all contractors were mandated to employ.

Some health care organizations have obtained multiple numbers for several locations and subsidiary organizations, despite CMS' intention for each doctor, hospital, clinic and other health care provider to have only one ID number.

Oh, really? I thought CMS's intention was for every provider organization to decide how to enumerate themselves. Oh, yeah. That was the intention of the legislation. CMS's intention was for everyone to use Medicare's numbering schema. Which, if I recall, relies on multiple numbers for several locations and subsidiary organizations.

The Government Health IT article says, "Streimer said he is cautiously optimistic because a test on May 7 went well, with nearly 80 percent of claims conforming to the new NPI rule."

I wonder if I could muster the same bravado if I were to inform 20% of my creditors that I was cautiously optimistic I could pay my other bills this month. But not necessarily theirs.

Wed 5/28 Update: Speaking of Paying Bills...
A Medicaid plan reports that their claim throughput is down almost 90% since last week. Which one? I can't tell you. Why not? Read it here.

Thu 4/29 Update: Read It Here
When I started this post, I thought it would be a convenient place to list the press coverage of the NPI story. Since then, I've learned that I'm writing most of the press coverage of the NPI story. People are sending stuff to me. It takes longer than a paragraph or two to get it all down. So I've been doing multiple posts a day all week.  Instead of coming to this post, then, I just recommend you click here to see all the NPI stories we have posted under the NPI category. We'll continue to collect your first-hand accounts below, so check back for comments.

NOTE: If you have your own story, please post it to the Comments below. Be aware that whatever name and website link you use will be posted, too. It's okay to use a fictitious name if you feel it necessary to protect your identity.

CMS Hits Schedule: UPIN Directory Goes Down

In case you were wondering whether any of these National Provider Identifier end-of-contingency plans were going to go off without a hitch, I have great news!  They promised to bring down the UPIN directory, where Medicare billers and others went for free lookups to the dodgy database of Medicare provider numbers on May 23, 2008 (after a previously scheduled disappearance brought howls of protest from an industry completely unprepared to rely on NPI alone).

And they did!  I checked it yesterday and it was up. I checked it just now and it's a complete 404 -- no sign of life, no thanks for your business, no "Sayonara, suckers!"

www.upinregistry.com is no more....

Medicare Part B NPI: One Day Early, Four Days Late?

This is just too much. I had no sooner got done posting my "I'm not gonna predict what Medicare will do next" message, when this came flying into my inbox from a friend. It's a forward of an automated message she received after submitting claims to her Part B Carrier last night.

------------------------------------------------------------

Claims Rejected in Error

The electronic data interchange (EDI) National Provider Identifier (NPI) prepass edits, requiring that the NPI only be submitted on each claim at every provider level, were inadvertently turned on one day early. Because of this, a large percentage of claims were rejected in error. In order to correct this, National Government Services is taking steps to resubmit the EMC file dated 5/22/2008. You may see duplicate claim notifications and/or rejections. Please disregard any NPI only rejections received between 5/23/08 through 5/27/08. National Government Services will have the matter resolved after the 5/27/08 system cycle.

------------------------------------------------------------

Welcome to Church Chat
Okay, so they did it one day early, and now they are putting off NPI-processing until after the three-day holiday weekend? How convenient!

So, let's see. Just what does this mean? So, just who do we think could be responsible for all this he-said/she-said and all these late-night computer buggies and all these promises made and promises changed at the very last minute?

My, my, my, my, my. Just who could that be? Could it be....?

Click for details...

NPI Train: Medicare Throttles Up

We finally got our long-awaited NPI Survey Analysis report finished today. Is it too late? I don't think so. Many of the problems predicted by the report will take months to manifest -- unless the recommendations in the report are put in place to stop them.

Oh, actually, the report says the problems are happening already. But the policies will make them happen to more providers and more payers and more clearinghouses, more acutely. The canaries did not show us the way out of the NPI coal mine.

We didn't want to write a 100-page report. The data made us do it. The title may give you a hint about what we found: NPI Problems in Process: Would Extending the Contingency Only Make Matters Worse?

What Else? Oh yeah...
Today is also the day when Medicare says it will enforce NPI-only claims for its Fee-For-Service system. Most people -- even me, in a more unguarded moment -- thought they would throttle back, allow some flexibility. They didn't.

Technically, they still might, since the noncompliant logic they wanted billers to use has changed in the last week. First they said that if a Referrer or any of the other so-called "Secondary Providers" on the claim didn't have an NPI, billers should put their own NPI and their own name in those fields instead. Last week, they said, no, just the NPI. Leave the real name intact. Except for Service Facility. Then leave NPI blank. Got that?

This is a violation of both the standard and the law, both of which say that an organization cannot redefine a data element for their own convenience. That's not the point, at least not today.

Nevermind What I Said, Do Like I Say!
The point is, with less than a week to go, Medicare was issuing last-minute directives to fix problems they had created for themselves, and by extension (because they refused to back down) for the million-plus providers who rely on Medicare payments. Now that somebody has called them on it, proven they are violating the standard (if not the law) and even gotten them to admit it, are they going to bounce all those claims? Or are they going to slack off at the last minute?

I don't know. I keep saying I've quit predicting what CMS will do, because even when it seems obvious, I've usually been wrong. And then I go and predict again. Not this time. You'll have to find out when everyone else finds out.

Do You Think It Was Remittance-Free, Too?
Medicare says they were happy with the way their "Legacy-Free" day testing turned out, but I heard that the Secondary Provider edits were not necessarily part of that test, so it might not be a great predictor of what happens next. Also, I worry about the "handful" of providers whose claims got mucked up.

Gorillas have very big hands.

Four of them.

We'll be here on Tuesday to see what happens.

Hope you have all the drugs you need to get through the weekend. Just got a call from a PBM wondering how to match all his DEA numbers to NPIs.

Click for details...

More Uses for English Majors

I feel like I hit the lottery! NAHIT has published its list of healthcare IT jargon definitions. And I win!

We were more or less assuming the RHIO and HIE definitions three years ago. But it seemed like anybody who wanted a for-profit model wanted HIE, while the NPO [Ed. note: That's "Non-Profit Organization," for those of you stuck in the money-making paradigm.], crowd was unafraid of RHIO and its hoary socialist allusions: Regional and Organization. Now maybe everybody won't think they know what I'm talking about when I say RHIO (pinko commie big brother freebie hippie healthcare) versus HIE (fat cat capitalist libertarian survival of the fittest healthcare).

Instead, now HIE -- health information exchange -- is a process of exchanging records, while HIO -- health information organization -- is the thingy that exchanges them, and a RHIO is a "type" of HIO -- presumably a HIO for a R(egion), but NAHIT's still a little cagey on that point.

Glad we got that straight.

Quick! Everybody grab the new keyword!

Click for details...

Medicare Dare

On yesterday's CMS NPI Roundtable, the fine folks (and I truly mean that) from the Office of E-Health Standards and Services repeated their admonishment that they can't investigate a suspected violation without someone filing a complaint.  You can remain anonymous, they said, but remember that if you do, it can be hard to reach resolution, because the process is designed to elicit a back-and-forth exchange between the parties to reach consensus.

They said, in the 500 or so transaction complaints filed thus far, there have been no instances of retribution.

(Go tell that to your CFO, quick!)

What they did not mention is that OESS never publishes the results of such disputes, much less details of the proceedings.  What they did not mention is that there have been absolutely no fines imposed for transgressing the Transactions and Code Sets Final Rule in the four and a half years since the end of the October 2003 contingency.

(Thought Experiment: Apply those same enforcement rules to traffic violations and imagine what the fenders on your car would look like.  That's what TCS looks like.)

But even as we careen toward May 23, with 80 - 90% of claims currently being submitted in a way that would fail the NPI-only edits Medicare insists it will put in place on that date (this according to our survey, based on provider's own reports of all claims, not just Medicare claims), who is going to volunteer to take on the biggest gorilla in the healthcare jungle?

Um, how about me?

Look, the reason I can say the things I say here, the things you readers tell me you wish you could say, but can't, is because my little company does not rely on Medicare for a single penny of its meager operation.

That's the good news.

The other news?

We rely on you.

You've already seen that we can and will file and prosecute challenges in the standards arena, when we submitted a direct challenge to Medicare's Secondary Provider edits (that eleventh hour change they talked about on yesterday's call went out via email overnight -- and it's still noncompliant, and it will still cause massive disruptions to provider revenues). It took a while, and we kept quiet about it, but we got the opinion we knew was right. X12 took the daring step to stand up for the rules we created together as an industry.

Will OESS do the same?

I'd like to see. Would you?

Here's the deal I will offer you.

You help us do it, and we will share the results here. Right in the great wide open.

We need to sell some papers. We need you to buy a copy of our NPI Contingency Status Survey report -- not cheap at $995 [Ed. note: there's a MAY DAY! special going on over at http://surveys.hittransition.com. The report is half price May 23 through 31.], but well worth the price of admission. You get the full results of the survey, plus the analysis of why continuing forward on the course we are on will snare the industry in a needless and heedless mess, and what can be done about it -- inside your organization and as an industry -- if we act now. And, under our Buy-One, Send-One deal we will send even an additional electronic copy of the analysis to the trading partner or government official of your choice. (This is a limited time offer. Your mileage may vary. Not to be taken with alcohol.)

The report will be available as soon as I can get all the rest of the words and charts poured into the massive document [Ed. note: Done. 106 glorious pages with hyperlinked citations of all the rules CMS is violating and misinterpreting and all the ways this is bolloxing up any plan for an NPI-based future. Dozens of charts, three spreadsheets with questions and answers, all de-identified to protect the innocent, and, of course, guidance to help you work through the tangle of contradictory demands being placed on your operational staff.] .  But you can buy it now.

If we can sell ten copies -- just ten! -- we will take the fight to OESS to enforce against Medicare. We will tell them that admitting they are violating their own regulation is not enough. They need to stop it before the bounce claims from here to Timbuktu.

And we will share the process with you.

Go. Buy it. Help us out here, folks. We're doing this for you.

http://surveys.hittransition.com/npi

Medicare: "We Know We Are Violating HIPAA Standard"

We eagerly dialed in to today's CMS NPI Roundtable call wondering how -- or whether -- they would deal with the opinion we sought out -- that Medicare's policy that providers falsify claims data by saying they had referred patients to themselves when a referrer's NPI was unavailable is, in fact, a violation of the 837 standard.

In X12's authoritative interpretation of their own guide, trading partners may not "modify the definition, meaning, or intent of the Implementation Guide." In other words, the Referring Provider stuff needs to refer to the actual referring provider -- payers (yes, even Medicare!) are not allowed to redefine what goes in there.

Because the implementation guides are incorporated into the HIPAA Transactions and Code Sets Final Rule by reference, this makes Medicare's demand a HIPAA violation. But it's again worth noting that this sort of shell game (once the province of wayward Medicaid plans who wanted providers to send nonstandard Type of Service codes in fields intended for other purposes) was so vehemently out of bounds, the language was added to the regulation itself, where it says that a Covered Entity cannot "change the definition, data condition, or use of a data element or segment in a standard." (§ 162.915(a), Federal Register / Vol. 65, No. 160, p. 50368).

In a remarkable bit of bureaucratic candor, Pat Peyton acknowledged, "We are aware that our policy is not in compliance with the implementation guides." (A previous caution to questioners had indicated that they would NOT be considering policy violations on this call, and anyone who brought up the subject would be disconnected.)

Interestingly, Medicare explained that they were doing this -- requiring that Providers develop a special, Medicare-only coding rule that would plop their own NPI into claims that would foul crossovers and, in fact, put the submitter (and clearinghouse, if any) in a state of violation -- for providers own good. I believe they used the phrase "to smooth the transition" to NPI-only transactions.

They also said, again, that sending only NPIs in such secondary provider fields is required by the NPI Final Rule.  (It isn't, by the way. I looked.  CMS has not been forthcoming with this cite, though they seem to repeat it on every call and in numerous FAQs and other guidance.)

Pat promised that there would be clarifications forthcoming as the industry moved toward NPI-only, etc.

Clarifications?

Let's make this clear: Kluging these claims is not easier than submitting them per X12 guidance, which says if no NPI exists, you should submit claims the old fashioned way -- with an alternative secondary ID. No change necessary.

Let's make something else clear: There is no reason to believe we will EVER operate in an NPI-only industry, save a congressional mandate for full enumeration. Perhaps using Medicare's enrollment requirements as a model, other health plans will start requiring NPIs on their claims (as indeed some have already done), but that will only reach the providers who file such claims. Not all do. Non-billing providers will still write prescriptions, will still refer patients, will still CARE for patients at both free and cash-only clinics around the country.

Penalizing providers who are trying to comply with the NPI Rule is not going to change this.

But in its attempt to force this to happen, Medicare is going forward with this explicit instruction: "Violate our laws if you want to get paid."

They did offer this one eleventh-hour zig: Maybe they only want the biller's NPI in that secondary provider Identifier field (not just Referring, but also the others -- Attending, Ordering, etc.) -- you can leave the real provider's name in the corresponding Name field. Oh, and if it's a Service Facility, you can leave NPI blank. But just that one.  I'm sure they'll put that in writing in plenty of time for you to change that back to the way it was before you followed their previous instructions to replace both name and number on all fields.

And if you don't like it, just complain. Lines are open. https://htct.hhs.gov/aset

Click for details...

NPI Survey Predicts Gridlock

The full report includes dozens of charts, graphs and tables -- enough ammo to rock the most uncooperative trading partner -- and all the regulatory citations to back you up.

Go here for more information...

The full report includes dozens of charts, graphs and tables -- enough ammo to rock the most uncooperative trading partner -- and all the regulatory citations to back you up.
A survey of U.S. healthcare providers, health plans and other key players indicates that May 23, the last day of the one-year contingency for National Provider Identifier (NPI) implementation, may bring about widespread claims disruptions. Many healthcare providers are concerned about weeks or months of cash flow crisis as hundreds of millions of dollars in claims payments are delayed.

The survey provides a detailed look at facts-on-the-ground from various points of view. Institutional providers report almost 98% of their claims are going out with their own NPIs, but a full 82% of those also include their legacy ID to assist payers with proper matching and payment – a precaution that Medicare and other health plans vow they will not allow after the deadline. Another key concern is how billers will represent those practitioners – who may refer patients, order lab tests and write prescriptions – but who may have chosen not to obtain an NPI. This may be their right under certain regulatory exceptions, but will disrupt operations for the compliant providers who accept patients referred by them. Nearly a quarter of billing providers said they had been unable to obtain NPIs for 5% or more of such practitioners.

Other systemic problems include NPIs being stripped from the transaction by an intermediary before reaching its destination, reported by nearly half of providers responding, and difficulty meeting payer taxonomy (specialty code or facility type) requirements, listed by a similar number. Most disturbing, perhaps, is the almost 70% of providers who report receiving conflicting instructions from different health plans, such that “Fixing Payer A’s issue creates problems with Payer B.”

The survey results suggest that providers, who have been told for years now that the best NPI strategy is to update their records for accuracy and test early and often, seem to be discovering that inconsistencies beyond their control may ultimately make their NPI problems intractable. Even before the deadline, nearly 70% of providers report that payers are already rejecting, pending or losing claims based on NPI issues. 71.9% predict substantial payment disruptions if the nation goes to NPI-only on May 23, and 25% predict “substantial, immediate or short term service disruptions to patients.”

A most startling contrast came in the pharmacy segment, where a small cohort of providers reported great success sending their own NPIs, but dire problems collecting and submitting the new number for prescribers, who may offer only a scribbled signature for identification. Pharmacy Benefit Managers (PBMs), massive health plans that specialize in prescription coverage, showed a frightening big picture. Responses representing 101 million claims per month indicate that while almost 91% of claims were arriving with the pharmacies’ own NPIs, only 5.8% carried prescriber NPIs. Regulators recently posted an exceptionhandling allowance, but industry observers fear the guidance may be too little too late. One pharmacy respondent warns that “point of service rejects due to the nonacceptance of the legacy ID will result in customer service delays [and] risks of continuation of therapy.”

Comments collected in the survey suggest that providers, while most at risk, are not alone in their frustrations. One Medicare plan respondent stated that “There isn't enough time… to ensure there will be no disruption in payments.”

Providers report that this is already happening. One practitioner reported an inability to collect on Medicare claims since October, 2007. Another, a small hospital, said that the federal Centers for Medicare and Medicaid Services (CMS), which administers Medicare payments, had mixed up their NPI numbers, resulting in misrouted payments between three divisions which cost “many months trying to get it corrected. It caused cash flow to come to a halt for 2 weeks.”

A PBM respondent is alarmed that the NPI compliance date, May 23, 2008, falls on “a Friday before a holiday weekend, so after 5PM physician offices will not be available for stores to call for the NPI.” More than 8 million prescriptions are filled every day in the U.S.

As of May 9, Medicare continues to maintain its intention to deploy its NPI-only edits on May 23. Transactions submitted with a legacy ID for any provider identified on the claim, even referrers without an NPI, will be rejected.

The full report, “NPI Problems in Process,” and a free package containing the survey data and a public summary, is available at http://surveys.hittransition.com/npi .

Click for details...

HIT Heads for May 8

Health IT syndicated news pages. About a couple hundred things it'd be good to know.

NPI deadline: Insurers won't pay claims with old IDs after May 23

Perspective: the future looks good for health information exchanges

McKesson buys HTP

ONC awards six more contracts for national HIN project

Kaiser Completes Nationwide Roll Out of Outpatient EHR System

Research Says PHR Market Raises New Privacy Concerns

Most Doctors Want A National Health Plan

Operators of Retail Health Clinics Scaling Back Operations

Medicare's Wrong... No Willy Nilly NPI

Visit our news pages online.

Click for details...

Medicare's Wrong... No Willy Nilly NPIs

We wanted to know whether Medicare's demand that an NPI be placed in secondary provider slot, even if it's the wrong one, was really the right thing to do. Our question to the official standards body was dead simple:

In Medicare's guidance to its billers, it states:

"If, after several unsuccessful attempts to obtain the NPI from the ordering, referring, attending, operating, other, service facility provider, or purchased service provider; CR 5890, from which this article is taken, requires that (effective May 23, 2008) the provider or supplier who is furnishing the services or items report their own name and NPI in the claim’s ordering/referring/attending/operating/other/service facility provider/purchased service provider fields."  (MLN Matters Number MM5890)

Using an ID/name other than that of the actual referring/ordering/etc. provider in the data element so designated seems a clear violation of the standard.  Please advise.

Also, if a secondary provider does not have an NPI (and is not required by law or contract to obtain one), what should the biller use instead?

X12's Response:

The 837 Implementation Guides contain usage and content requirements for the listed provider roles in conjunction with the services reported on a given claim; for example, Attending Physician. Name and Identification Code data elements are for the reporting of information pertaining to the person or entity performing the provider role designated by the Entity Identifier (NM101) qualifier in that loop.

The Trading Partner Agreements section of the Implementation Guide’s Purpose and Overview (Frontmatter section 1) states that trading partner requirements may not modify the requirements in the Implementation Guides. It further states that trading partner requirements may not modify the definition, meaning, or intent of the Implementation Guide.

Regarding the usage of NPI, when the Implementation Guide requires a provider ID, the use of NPI is required when mandated by the NPI rule. Other identifiers are available in the guide when NPI is not required by the rule.

What does X12 recommend? Read on...

Continue reading "Medicare's Wrong... No Willy Nilly NPIs" »

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